Certificate in Customer Experience Management (Contact Centre) (Micro-credential)

UCOL

Subject area

Business and Management not elsewhere classified

Qualification

Level 4

Duration

10 Weeks

Check out Fees Free to see whether you are eligible for a year of fees-free study or two years industry training. Contact your provider to confirm your study options meet the criteria.

About the course

What can I expect out of this qualification?

The aim of this programme is to develop an understanding of the contact centre industry and application of key knowledge and practical work skills through in-work training, to ensure effective and compliant contact centre practice to meet industry requirements.

Key Information for Students

Entry Requirements

Minimum requirements

NCEA Level 2 (including Literacy 10 credits at Level 2 and Numeracy 10 Credits at Level 1) or equivalent academic achievement or on a case-by-case at the discretion of the Executive Dean.

Detailed requirements

See provider website for more details about entry to this qualification.

Duration

10 Weeks

Tuition Fees

Annual Total qualification
Student fees
(what you pay)
 N/A N/A
Government tuition subsidy
(what the government pays)
 N/A N/A
Total N/A N/A

StudyLink website – information about student loans

A Compulsory Student Services Fee may be charged, see your provider for details.

Student Success

N/A

National Graduate Outcomes

Outcomes for students who completed qualifications at the same level and in the same subject area, three years after completion:

Median earnings N/A
Earnings range N/A
In employment N/A
In further study N/A
On a benefit N/A

All KIS information is the most recent data available and relates to domestic students only.

Click here for more information about the Key Information for Students

Contact details

Main Campus Office

Phone: (06) 952 7000
Fax: (06) 952 7023
Email: enquiry@ucol.ac.nz
Web: http://www.ucol.ac.nz

Please contact the provider for details of where this qualification is offered.

Where does this information come from?

The Key Information for Students data is compiled by the Tertiary Education Commission based on information provided by tertiary education providers and the Ministry of Education. Remember to check the provider’s website for further details.

NZQA supplies all other information based on material from the provider.

What to do if you find incorrect course information

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