New Zealand Certificate in Contact Centres

Manukau Institute of Technology

Subject area

Sales and Marketing not elsewhere classified

Qualification

Check out Fees Free to see whether you are eligible for a year of fees-free study or two years industry training. Contact your provider to confirm your study options meet the criteria.

Entry requirements

None.

About the course

What can I expect out of this qualification?

The purpose of this qualification is to provide the contact centre industry with individuals who have the technical and soft skills to process and respond to business as usual enquiries and complex customer enquiries in contact centres.

Graduates of this qualification will benefit from holding a credential that improves job prospects and increases knowledge and skills applicable within contact centres and the wider industry.

Communities and organisations will benefit from having qualified people with relevant contact centre skills that can manage the customer experience efficiently and effectively.

Graduates will be capable of working within organisational parameters with limited supervision.