Waiter/​Waitress

My favorite wine glass is this one cuz it looks like a giant
fishbowl.
Like a goldfish can live in there very happily. My name is Kristen Tay and I'm a
head waiter.
My job basically includes looking after guests. I take the drink orders,
food orders sometimes I make drinks, some coffees or cocktails,
bringing food from the kitchen to the floor,
and I look after the rest of the waiters to make sure that they're on top of
their sections.
I just provide support and kind of teach them how to reach
that level of service. So fine dining,
you're looking at the fine details of everything.
I will sit down at the office and look through the bookings,
look through any allergies or any celebrations that are going to be
happening. I like organiaing everything.
I feel like I'm a little robot, beep beeping, beeping around the restaurant,
making sure everything is consistent. So I am getting some
wine glasses for service.
We have different shapes of wine glasses for different types of wine as well.
For example, we have this big and fat wine for big red wines.
This is the kind of details that we're after in fine dining and all these little
tiny details can seem a bit daunting at first.
But I learned all of these on the job. So I went to the New Zealand School of
Food and Wine to get my wine qualifications.
But a lot of skills that you learn in hospitality,
you kind of learn on the job. The most difficult thing I would say
is the hours. So from 5 to midnight,
those are my hours every day. And even though I enjoy the job a lot,
it does wear on me a little bit. I learned how to make
cocktails here as well because part of my job is to be
able to do every single aspect of the restaurant,
just so whenever somebody needs support somewhere,
I'm able to jump in and kind of help them out.
It's that kind of support and camaraderie that I love when we're working in
this kind of industry.
{talks to Chef}
Chef, it's very fancy coffee today.
Cappuccino. Thank you so much. Thank you. Thank you.
All right. Oh, I love you too.
[Stops talking to Chef]
I'm here because I'm passionate about food.
I'm here because I'm passionate about wine and I want to share that passion with
the people that come in.